Privacy policy

Last updated: 8 April 2026

Bates Upholstery and Interiors ("we", "us", "our") is committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, contact us, place an order, request an upholstery quote, or otherwise interact with us.

For the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018, Bates Upholstery and Interiors is the data controller of your personal data.

1. Who We Are

Bates Upholstery and Interiors
36 High Street
Manningtree
England
CO11 1AJ
Email: info@batesupholstery.com

If you have any questions about this Privacy Policy or how we use your data, please contact us using the details above.

2. The Personal Data We Collect

We may collect and process the following personal data:

Information you provide directly

This may include:

  • your name
  • email address
  • phone number
  • billing address
  • delivery address
  • order details
  • payment and transaction details
  • any information you include when contacting us by email, form, social media or phone
  • details relating to upholstery, furniture, bespoke orders, fabric enquiries, repair requests or quote requests

Information collected automatically

When you use our website, we may automatically collect:

  • IP address
  • browser type and version
  • device type
  • time zone
  • pages viewed
  • products viewed
  • how you use and navigate the website
  • referral source (for example, if you arrived via Google or social media)

This may be collected through cookies and similar technologies. Please see our Cookie Policy for more information.

Information from third parties

We may also receive personal data from trusted third parties, including:

  • Shopify, which powers our online store
  • payment providers
  • delivery and courier companies
  • website analytics providers
  • advertising and marketing platforms, where used

3. How We Use Your Personal Data

We only use your personal data where we have a lawful basis to do so.

We may use your personal data to:

  • process and fulfil orders
  • arrange delivery or collection
  • respond to enquiries and quote requests
  • provide customer support
  • manage bespoke or made-to-order work
  • send order updates and service communications
  • improve our website, products and customer experience
  • prevent fraud and protect our website and business
  • comply with legal and tax obligations
  • send marketing communications where permitted or where you have consented

4. Our Lawful Bases for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Contract

We process your personal data where necessary to:

  • fulfil your order
  • provide products or services you have requested
  • respond to pre-sale or quote enquiries

Legitimate interests

We may process your data where necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This includes:

  • improving our website and services
  • managing customer relationships
  • preventing fraud
  • understanding how our website is used

Legal obligation

We may process your personal data where necessary to comply with legal obligations, including:

  • accounting and tax requirements
  • consumer law obligations
  • fraud prevention and law enforcement requests

Consent

Where required, we will rely on your consent, for example:

  • for email marketing (where applicable)
  • for non-essential cookies and tracking technologies

You can withdraw your consent at any time.

5. Marketing Communications

If you sign up to receive updates, promotions or marketing emails from us, we may use your contact details to send you marketing communications.

You can opt out at any time by:

  • clicking unsubscribe in any marketing email, or
  • contacting us directly

We will not send you marketing messages where we are required to have consent and do not have it.

6. Sharing Your Personal Data

We only share your personal data where necessary.

We may share your personal data with:

  • Shopify - to power and operate our online store
  • payment providers - to securely process payments
  • delivery and courier companies - to deliver your order
  • IT and website service providers
  • analytics and marketing providers (where applicable and consented to)
  • professional advisers, such as accountants or legal advisers
  • law enforcement, regulators or government authorities, where required by law

We do not sell personal data.

Some third-party providers, including Shopify, may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place. Please refer to Shopify's privacy practices in its consumer privacy policy.

7. Payments

We do not store your full card payment details ourselves. Payments made through our website are processed securely by third-party payment providers integrated with Shopify. These providers process your payment data in accordance with their own privacy and security policies.

8. How Long We Keep Your Data

We only keep your personal data for as long as necessary for the purposes we collected it for, including to:

  • fulfil orders and customer requests
  • maintain records for tax and accounting
  • resolve disputes
  • comply with legal obligations

Retention periods may vary depending on the type of information, but we will not keep personal data for longer than reasonably necessary.

9. International Data Transfers

Some of our service providers, including Shopify and certain app or analytics providers, may process personal data outside the UK.

Where personal data is transferred internationally, we take reasonable steps to ensure it is protected and transferred lawfully, including through recognised safeguards such as:

  • adequacy regulations, or
  • approved contractual safeguards

10. Your Data Protection Rights

Depending on your circumstances, you may have the right to:

  • request access to the personal data we hold about you
  • request correction of inaccurate or incomplete data
  • request deletion of your personal data
  • request restriction of processing
  • object to certain processing
  • request transfer of your data to another organisation
  • withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at: info@batesupholstery.com

We may need to verify your identity before responding to your request.

11. Complaints

If you are unhappy with how we handle your personal data, please contact us and we will try to resolve your concerns. Please contact Zoey Bates at info@batesupholstery.com.

12. Third-Party Links

Our website may contain links to third-party websites, including social media platforms or external services. If you follow a link to another website, that site will have its own privacy policy and we are not responsible for its content or data practices.

13. Children's Privacy

Our website and services are not intended for children, and we do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we use personal data.

Any updates will be posted on this page and the "Last updated" date will be amended.