Refund policy

At Bates Upholstery, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our returns policy below.

Eligibility for Returns

  • Returns must be initiated within 30 days of receiving your order.

  • Items must be unused, unopened, and in their original condition.

  • Custom or bespoke items are not eligible for returns.

  • Sale items and jewellery are non-returnable.

Reasons for Returns

  • We accept returns for any reason, including changes of mind.

  • For items damaged or defective upon arrival, photographic evidence is required to process the return.

Refunds and Fees

  • Full refunds will be issued for eligible items.

  • Customers are responsible for the cost of returning items, including postage and packaging.

Return Process

  1. To initiate a return, please use the message box on our website. Provide your contact details and a brief description of your return request.

  2. A member of our team will contact you within 2-3 working days with further instructions.

  3. Return items should be sent to the following address:
    36 High Street, Manningtree, Essex, CO11 1AJ.

Damaged or Defective Items

  • For items that arrive damaged or defective, we will offer a replacement if possible. If a replacement is not available, a full refund will be issued.

Proof of Purchase

  • You do not need to provide a receipt; your purchase will be verified in our order system.

Compliance

  • Our returns policy complies with UK consumer laws to ensure your rights are protected.

If you have any questions or need further assistance, please don’t hesitate to contact us through our website.